FAQs

Store Policies

We are a pet-friendly business! We have two greenhouse cats on site and welcome friendly, well-behaved pets on leashes in the store.
Echter’s accepts cash, Apple Pay, and all major credit cards (Visa, Mastercard, Discover, and American Express). We accept personal checks up to $50 for the amount of purchase only.
We offer charge accounts to businesses, churches, government agencies, and organizations with good credit history. A credit application must be approved by Echter’s and a charge account must be set-up before making charge purchases. Please contact a store manager to learn more about setting up a charge account.
We offer trade discounts to businesses that can demonstrate that the sale or use of plants, flowers, and/or gardening products is their main source of income. A trade account must be approved and set up by the store manager before discounts can be applied. A purchase of $300 or more is required to open a trade account and a minimum of $300 in annual spending is required to keep an account active. A current resale tax number or tax-exempt number must be on file for accounts that would like to have tax-exempt status. Please contact a store manager to learn more about setting up a trade account.
Echter’s does not offer senior discounts or military discounts. We offer free membership in Echter’s Rewards Program with weekly discounts on select items throughout the store and access to bi-annual greenbuck promotions.
Echter’s offers many quantity discounts on regular priced items throughout the store. An automatic 10% discount is applied to purchases of 10+ of any one plant (6” or larger), hardgood item, mulch, or soil (must be same variety, size, and SKU). An automatic 10% discount is also applied to the purchases of a full flats of any 2”-5.5” or pack size plant (must be same variety, size, and SKU) and purchases of 12+ assorted packs of suet. An automatic 15% discount is applied to purchases of 25+ of any one plant (6” or larger) or hardgood item (must be same variety, size, and SKU). An automatic 15% discount is also applied to purchases of full pallets of mulches or soils (must be same variety, size, and SKU). We offer automatic volume discounts of 10% for purchases of $2500+ (before tax) and 15% for purchases of $5000+ (before tax). Discounts cannot be combined with other promotions but the best price will be honored for each item.
Echter’s accepts merchandise returns with a valid sales receipt within two weeks of purchase date. We do not accept returns on damaged products, products that have been used, or products that have been removed from packaging. Holiday and seasonal items may not be returned after the selling season. Bulk soil, propane, gift cards, and clearance items are non-returnable. Bulky items such as fountains, paver stones, outdoor furniture, large statuary, and large pottery may be subject to a 15% restocking fee. Any variations from this policy must have the store manager’s approval.

We guarantee all of our plants, bulbs, and seeds to be labeled correctly and to be the highest quality at time of sale (unless labeled otherwise). We cannot and do not guarantee plants will survive after they leave the store because we have no control over their care. We will replace any seeds that fail to germinate, bulbs that fail to grow, or dormant plants that fail to leaf out. We will also replace any plants that develop insect or disease problems within 14 days of purchase date.


Echter’s offers the option to purchase a two year warranty on any of our trees, shrubs, or roses. If the plant fails to survive within the two year warranty period, Echter’s will replace the plant with another of the same variety and size (one time only). If a replacement plant is not available or appropriate, we will issue a store credit in the amount of the non-warranted purchase price. Echter’s does not offer warranties on any replacement plants.

Gardening 101

Each plant is unique and requires different care. Heat, sunlight, and growing conditions all play a factor in how quickly a plant dries out. Typically, plants like to be watered deeply and dry down between watering. Check soil moisture by sticking your finger in the top two inches of the soil or using a moisture meter. When the top two inches look and feel dry to the touch, the plant likely needs more water. You can also monitor soil moisture by checking the weight of a potted plant or looking for signs of stress. A potted plant will be significantly lighter when the soil has dried than when the soil is water saturated. The plant may start to droop or wilt a bit when it is in need of water as well. Echter’s provides detailed profiles for every plant sold in the store. Find watering and care instructions for your plant in our Care and Info Sheets (link to care and info sheets page).
Much like humans, plants need an essential set of nutrients to grow and maintain good health. Plants require nitrogen, phosphorus, and potassium (macronutrients) along with small quantities of other nutrients (micronutrients). Deficiencies in these nutrients can lead to weak stems, small leaves, discoloration, poor flower or fruit production, and other issues. Nutrients are depleted over time and it is essential to replenish them with regular plant fertilization. Each plant’s fertilizing requirements differ based on variety, location of planting, soil condition, and type of fertilizer used. Ensure you are following application instructions on fertilizer labels to avoid overfertilization. Read more about your plants fertilization needs in Echter’s Care and Info Sheets (link to care and info sheets page).

Full Sun means the plant requires 6+ hours of direct sunlight per day.
Part Sun means the plant requires 4-6 hours of direct sunlight per day.
Shade means the plant requires fewer than 4 hours of sunlight per day.

The best way to determine what kind of sunlight you have in your house is to determine the direction your windows face. It is also important to consider obstructions such as large trees or furniture that may be blocking sunlight. Larger windows will also allow for plants to be further from windows, while smaller windows will provide a more limited range of sunlight.

North facing windows typically provide Low Indirect Sunlight.

East facing windows typically provide Low to Medium Indirect Sunlight.

West facing windows typically provide Medium to Bright Indirect Sunlight.

South facing windows typically provide Bright Indirect Sunlight.

In Colorado, the location of planting depends on the type of plant you are working with. Annuals can thrive in containers, raised beds, or in the ground. Some annuals prefer well draining soil which can be more easily controlled in containers and raised beds but well prepared ground soil can be adequate as well. Typically, perennials, roses, trees, and shrubs must be planted in the ground to survive Colorado’s harsh winter conditions.

Soil Amendments are materials mixed into the soil to improve soil structure, improve drainage, increase moisture retention, adjust PH, or add nutrients.

Mulch is a material placed on top of the soil surface to reduce evaporation, prevent soil compaction, control weeds, provide insulation, and create a visually appealing look.

Fertilizers are materials added to soil that contain specific percentages of macronutrients and micronutrients.

Annuals are planted each year. They tend to flower for a long period, often the entire growing season.

Perennials, once established, will continue to produce new top growth and flowers each year (usually for a short period each year). Perennials often die back to the ground but the root systems remain alive and send up new shoots each year.

Biennials, (sold as perennials) take two years to complete their life cycle. During the first season, they usually produce only vegetative growth. The second year, they flower and then die. Some biennials will continue to grow as a short-lived perennial.

In Colorado’s climate, some perennials or biennials are sold as annual due to their inability to survive our winters.

The Denver Metro area and the surrounding plains are considered zone 5. The foothills are zone 4 and mountain regions are zone 3 or lower. In general, you can grow any plant with a zone number equal or lower than your zone. Denver is becoming a milder microclimate as a result of increased development and building. Many zone 6 plants are being grown successfully in Denver’s semi-protected areas.

Hardening off is the gradual exposure of a plant to the outdoor elements. Plants grown in a greenhouse are accustom to mild, protected climates. These plants need time to acclimate to Colorado’s dry air, intense sun, fluctuating temperatures, and winds to reduce the risk of transplant shock. We recommend placing plants in a protected outdoor area during the day and moving them inside or into a garage at night. Repeat this process for a few days before planting in a permanent site.

Unfortunately, there is not one date that guarantees safe planting conditions outdoors and Colorado’s weather conditions can change each year. Plants vary greatly in their ability to tolerate cold temperatures. Check out Echter’s frost hardiness chart (link) for recommended planting times on annual crops and plant varieties. Perennials, trees, and shrubs can typically be planted in the metro area from May through early October depending on weather. Some hardier varieties can be planted in March and April, again depending on weather conditions.

We recommend using a plant fertilizer that is lower in nitrogen (the first number) and higher in phosphorus, and potassium, (the second & third numbers). We also recommend deadheading old flowers to direct a plant’s energy towards promoting new growth and encouraging new bud formation.

Deadheading refers to pinching or pruning spent flowers from a plant to prevent seed formation. This process encourages vigorous plant growth and continuous formation of flower buds.

Few perennials bloom all summer but many have long bloom seasons. We recommend selecting a variety of perennials with varying bloom times to provide season-long color in your landscape. Check out Echter’s Plant Finder(link) to search by bloom time
Absolutely, mixing annuals and perennials can help create season-long color in garden beds and landscapes. Annuals will need to be pulled at the end of the season and replaced in the Spring.
Generally, it is best to cut back dead foliage in the fall to prevent pest and disease organisms from wintering over in dead and decaying foliage. Some plants will retain upright form and provide winter interest to the garden.
Cedar mulches or mini nuggets are great top dressings for plants. We recommend applying about 3-4” of mulch on top of the soil, avoiding the crown of the plant.
Early in the season, following a light cultivation, an application of a well balanced fertilizer is usually adequate. An additional application in the middle of the growing season will help long and late blooming perennials look their best.
We recommend removing peat pots and wire baskets prior to planting. In Colorado soils, peat pots do not break down quickly enough for growing root systems to expand into surrounding soil. Research also shows that over time, tree roots will become girdled by wire baskets. If the wire basket cannot be removed without disturbing the roots, cut the sides of the wire basket at least half way down before planting.

Deciduous plants shed their leaves in the fall and regrow them in the Spring.

Evergreen plants hold their leaves or needles through the winter and stay green year round.

Ornamental trees are deciduous trees with pleasing qualities such as flowers and attractive foliage.